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Contact Customer Service

Our customer service office hours are Monday through Friday, 8:00 am to 5:00 pm Pacific time. We are closed weekends, national holidays, the week of Thanksgiving, and have limited hours from mid-December through the New Year's holiday. Our fax machine and our web site are on duty 24 hours a day. If you have questions regarding your order or any of our products, please contact us. If there is a problem with your order, please read our Returns and Refunds Policy before contacting us.

United Bicycle Institute
401 Williamson Way
Ashland, OR 97520
Office: 541-488-1121
Fax:    541-488-3485

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